Should you not be fully content with any item you have received, you can return them to us within 14 days of receipt, providing they are unused and in the original saleable condition you received them.
Once we have received your return, you will be eligible for an exchange or refund. To be eligible for a return, your item must be unworn, unwashed and in the same condition that it was received. It must also be in the original packaging.
- Gift cards
- Any altered products
Our returns address:Son of a Stag
Returning from outside of the UK? Please mark the package 'BRITISH RETURNED GOODS' to avoid any customs charges. All taxes and customs charges are your responsibility and will be deducted from any refunds or exchange values. As always, we are happy to take the hassle away, should you wish to purchase a pre-paid returns label from us which will ensure no extra returns charges occur, please email our help desk at firstname.lastname@example.org.
We have gone paperless - we will no longer send you a 'Returns Form' as part of our mission to reduce our carbon footprint. So we know it's you returning any unwanted items, please note down your order number and state whether you would like us to refund your item(s) or exchange them.
Returns Terms & Conditions
- If you purchased your item(s) using a 'Gift Card', your refund will be processed back to the Gift Card you used to purchased, we are only able to process refunds to your original payment method.
- If you are using your own returns shipping method, you are responsible for any loss in transit until it arrives at our returns address.
- Any refunds will not include the original shipping charge.
- We aim to process your return within 24 hours or receiving it, please account for additional processing times which are beyond our control.